Dropbox not syncing on desktop9/6/2023 ![]() Type REGEDIT in the search box and press Enter.ī) In the Registry Editor, navigate into the following locations until you find the keys for "Dropbox" and "DropboxUpdate", they will be in either or both of the following two locations: Or follow the steps outlined in our Help Center article:ģ) When the uninstall finishes, please restart your computer to ensure that the uninstall is complete.Ĥ) After this, please proceed to delete remaining registry entries:Ī) Click the Start button. Select Dropbox from the list of programs and click "Uninstall".Click on the Start button in the bottom left of your screen, and select Control Panel (7), or type Control Panel at the Start screen or start menu, and click on it (10, 8).Click on your profile picture or initials to the right of the search bar, and select "Quit Dropbox".Click the Dropbox icon in the system tray at the bottom of your screen.Yesterday, I followed these steps sent by a Dropbox Analyst, again they did not work. There seems to be a problem with the desktop app. So it is not a problem with my account per se as I have the same issue with two different accounts. I saved one excel file (8KB) in the dropbox folder. I would like to give an update: I unistalled dropbox, created another account, and when downloading again the dropbox installer, I link dropbox to this account.
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